Frequently Asked Questions
Everything you need to know about shopping at Shop24
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What is your return policy?
Shop24 offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs fees and longer delivery times.
How can I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing [email protected]. We aim to respond within 24 hours.